FREQUENTLY ASKED QUESTIONS

  1. How are your decorations made?

All decorations sold on our website are handmade from high-quality materials to ensure durability and beauty. We regularly work with designers and artisans to bring unique designs and styles.

  1. Can your decorations be customized?

Yes, we can. You can choose the color, size and design according to your personal preferences. Please visit our customization page or contact our customer service for more information.

  1. How do I place an order?

Simply browse the items in our online store, select the decoration you want and add it to the shopping cart. Once you have made your selection, please click “Checkout” and follow the prompts to enter your delivery and payment information to complete your order.

  1. What payment methods do you offer?

We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and Apple Pay.

  1. How long does it take to ship an order?

Generally, orders will be shipped within 14 business days after confirmation. Special custom orders may take longer. You can check the estimated shipping date at checkout.

  1. Do you accept returns?

We take customer satisfaction very seriously. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it. Please ensure that the item is in good condition and follow our return policy.

  1. How can I contact your customer service?

You can contact us through the “Contact Us” page on the website. Our customer service team will respond to your inquiry promptly within working days.

  1. What are the promotions or discounts?

Please follow our website homepage and subscribe to our newsletter to get the latest promotions and discounts. We also regularly post special offers on social media.